FAQ

****UNTIL FURTHER NOTICE OR MANDATED BY THE PROVINCIAL GOVERNMENT OF ONTARIO, GAMING GATORS WILL BE CLOSED TO ALL WALK-INS AND CURB-SIDE PURCHASES. YOU CAN STILL BUY ONLINE AND HAVE THE ITEMS SHIPPED TO YOUR HOME. STAY SAFE AND GAME ON!

#1: Are your physical stores open for walk-ins?
At this time we are taking COVID-19 very seriously and the safety of staff and customers is a top priority, especially during our second lockdown. We will not be accepting walk-ins, and our Niagara Falls store will be open for pick-up only.

#2: Are both locations pickup points?
Unfortunately, to keep safety at the forefront, we have decided to shift all pick-ups and sales to our Niagara Falls location until further notice.

#3: How are you ensuring safe purchases?
Since all items are pre-paid online, the service is contact free! We re-clean and sanitize all items after an order is placed and it is placed in a fresh bag just for you!

#4: What are your pickup times?
Please see our Niagara Falls store hours for pick-up times, but you can place an order at any time!

#5: How long does it take for my order to be processed?
We ask that you give us at least 1 business day to process your order. You will receive an email stating that your order has been fulfilled and is ready for pick-up! If you ordered for delivery, an email will be sent to you will all the information needed.

#6: What if you don't have what I am looking for?
If for some reason you can't find the exact game you are looking for, you can email alec@gg-games.ca with your wish list or send us a message through our Facebook Messenger. We will add you into our texting service that notifies you the moment we receive the specific item!

#7: What is the pickup process when I arrive?
When you arrive to our Niagara Falls Location (5846 Drummond Rd, Niagara Falls, ON), you can call us at 905-357-6163 and provide us with your name and order number. We will then place your package outside the door for you to pick up! Don't worry, we are always available to assist you.

#8: Returns?
At this time there will be no returns and all orders are final.

#9: Are you buying items at this time?
We are still currently accepting trade-ins. We have put together some procedures that limits all contact to keep both parties safe. If you have a trade-in, please call us ahead of time to let us know. We will gladly take a look at your items. Please be aware we will have to take your name and number and call you back with a quote as we do not allow guests into our store at this time.

#10: Do you guys ship?
We have both curb-side pick-up AND delivery options available on all orders!

#11: Can we use our store credit?
Currently we are unable to integrate store credit into online sales. In-store credit is safe and sound at our location! However it is not able to be used on the website. But rest assured, it is waiting for you once safety restrictions are put in place, and we are able to open back up to the public.